Exceptional Experiences: Redefining Luxury with Neen James. In this episode, host Brandon interviews luxury brand expert Neen James about her new book, 'Exceptional Experiences.' Neen shares insights from her 20-year study on luxury, highlighting that true luxury is about moments and inclusivity rather than just money.

She discusses the importance of personalization, systemized thoughtfulness, and the five 'luxury levers'—entice, invite, excite, delight, and ignite—that can elevate brand experiences.

• More about Neen: https://neenjames.com/
• Buy Neen's book on Amazon: https://amzn.to/43ENrRv

02:17 The Essence of Luxury: Moments Over Money 

12:49 The Five Luxury Levers 

17:53 Creating a Signature Experience

18:37 Systemizing Thoughtfulness

19:57 Delighting and Educating Clients 

20:57 Introducing the Experience Elevation Model

21:45 Engaging Storytelling Techniques 

24:22 Addressing Common Mistakes in Luxury Branding

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